BPO (Business process outsourcing) enables business owners to reduce their burden of work so that they can concentrate on the core functionalities of the business operations. Needless to say, it not just saves time and money, it also reduces the hassles of hiring and training new employees of the companies that helps to build a good relationship between the outsourcing providers and clients. With a vision to make a mark as the most passionately referred call centre and customer services agency WestShorebpo Pvt Ltd came into being in the year 2018 by Mr. Adarsh Vasudev.
Westshore BPO Pvt Ltd is the emerging company to enter India’s growing field of Telecommunication and Business Process Outsourcing. It was founded by Adarsh Vasudev with a group of experienced professionals and a goal to provide top-notch services at an affordable cost for companies around the world and came out on top! They strive to be the largest and most recognized contact center service provider in Bangalore for SMEs, entrepreneurs and professionals.
Excerpt from the latest conversation with Mr. Adarsh Vasudev, founder and CEO of WestShorebpo Pvt Ltd.
•Please tell us about your entrepreneurship journey and when did you step into the world of business? Who was your inspiration?
I don’t think anyone chooses to be an entrepreneur, and they simply reach the point where they can no longer not be an entrepreneur. Sure, it takes a particular type of individual and set of circumstances, but suddenly you have this sense of unwavering commitment and belief that you can succeed. I can’t remember not wanting to be that kind of person.
My dad has been the biggest inspiration for me. He’s always encouraged me to take risks and chase my dreams, even if that meant leaving a “real job” behind. I think it was because he knew I would be successful at whatever I chose; he saw my potential early on.”
•Have you ever faced any challenge during your entrepreneurial journey amid a pandemic?
The same can be said for business. You never know if you’ll succeed, but the only way to find out is by trying. If you want to be successful in business, you have to take risks and do things differently from everyone else, which means that there are no guarantees of success in entrepreneurship. And if things go wrong or slow.
One of the best ways to handle self-doubt is to look at your goals and tasks list. When you feel demotivated, it helps to know that your tasks contribute to your life goals. By doing them, you’re one step closer, and you can rest assured that you are indeed on the path to business success.
Perseverance and intelligence are your allies. This means that they can help you to get through difficult times. However, you must remember that you’re not the first person to have a hard time running a business. Other people have gone through this before too. They created ways for other entrepreneurs to be successful in their companies, so use them!
•Any words of wisdom for aspiring entrepreneurs?
Don’t wait to feel 100% ready. Just do it. Get started now!
•Do you have any success, Mantra?
To be a successful entrepreneur, you need to have a well-defined vision and goal. A clear vision coupled with a focused approach is the first step towards becoming an effective entrepreneur.
Successful entrepreneurs know that their customers are essential to their business, so they do everything to provide what customers need.
•How is Westshorebpo Pvt Ltd different from other companies?
Our robust and positive leadership is based on a focus on strength. We also have a healthy work environment with a positive corporate culture that ensures a speedy client response.
Furthermore, our well-conceived and well-executed plan using effective technology with experienced professionals has helped us achieve success in our area of expertise. We have 3 international projects and one with an IT client, providing customer support and IT development and technical support.
•Any impact of Covid-19 on the BPO sector in India?
As evident, working from home was the new normal even for many BPOs unlike other countries and with Covid-19 Pandemic the entire BPO sector was revamped and transitioned into remote operations. But yes, there were many challenges in terms of Data security and monitoring as the lockdown situation was totally uncertain which was not experienced before. Eventually all the challenges were overcome with various technical and digital changes so that we remain ahead of the curve with updated digital technologies and work from anywhere and anytime with total data security.
Visit –www.westshorebpo.com
